Helping Skills Training

For Nonprofessional Counselors

Learn what to say and do to support others through difficult times. 

GET COMPREHENSIVE TRAINING IN MENTAL HEALTH FIRST AID

Foundational skills for nonprofessional, everyday helpers—like YOU!

This book is for:

  • everyday helpers, including anyone wanting to become a better helper and listener for family and friends

  • helping professions, such as coaches, teachers, pastors, mentors, and advisors

  • unlicensed mental health workers, technicians, and support specialists

  • human support professionals, including educators, managers, and health and human services

You’ll Learn to “SWIM”:

Support

Learn empathy and active listening skills to provide support, express compassion, and create safety for continued discussion.

Watch

Develop crisis intervention skills to watch for warning signs of mental health emergencies and conduct crisis assessments and referrals when needed.

Investigate

Learn how to investigate by asking better questions and using intake assessment skills to fully understand the person and their concerns.

Modify

Modify concerns by guiding through tailored action, feeling, and thought problem-solving strategies to achieve relief and resolution.

Reviews

Dr. Elizabeth Campbell has created something truly remarkable—she has created an evidence-based helping skills model whereby carefully reading this book and methodically implementing its steps, anyone can become a nonprofessional helper. The LifeRAFT Model is presented step-by-step in this detailed book, and readers can come away with actual skills by learning about the swim stages, raft strategies, and sail steps. Dr. Campbell has written an important book that will truly lead to making an important positive difference in people’s lives, and we are fortunate that she has generously shared her expertise in this venue.
— R. Eric Landrum, PhD, Professor and Department Chair, Boise State University at Colorado State University, author of Redeeming Work, and co-inventor of the PathwayU career assessment platform
The mental professional manpower shortage in America is enormous. We will never train enough counselors to ease the suffering of all those around us. Waiting until things get bad enough to warrant a referral to a professional is not the answer. The answer lies in this direct, practical, and useful guide to becoming more a thoughtful, caring, and helpful person to those in distress.
— Paul Quinnett, PhD, President and CEO of the QPR Institute, an educational organization dedicated to preventing suicide
Dr. Elizabeth Campbell has built a program for nonprofessional counselors upon a foundation of empirical research. Her application is ideal for undergraduate students; those that are going on to mental health professions will gain the essential skills they need and can later build upon, whereas students who pursue other careers will still find these techniques helpful in their everyday lives. This helping skills text also encourages beginning helpers to know the limits of their own competence—a crucial and often overlooked skill. I can’t wait to utilize this resource in my own classroom!
— Lindsey Root Luna, PhD, Clinical Psychologist, Associate Professor, Hope College